Zesty Citrus

SHIPPING POLICY

1. Upon confirmation of payment for the order placed, the company directly ships any such order via third-party logistic partners. Your orders are inspected thoroughly before shipment to ensure they are in perfect condition.
2. After the orders are shipped, the users shall be issued a tracking ID against their order. The users will be able to track their orders by visiting our website. In case your order is shipped through multiple shipments, a tracking ID shall be issued against each such shipment. Customers may visit our website to track their respective shipments.
3. The orders will be dispatched within 2-3 working days (excluding Sundays and public holidays) of confirmation of the order and delivered within 7-8 working days from the date of dispatching such orders. However, in certain regions, it may take up to 10-15 working days from the date of the dispatch due to certain reasons. The users shall be duly communicated in case of any such delay from the customer support team. If you are ordering our products during any sale event on our website, shipment may be a bit delayed due to increased volumes. The users must note that all the timelines are provided on an assumption basis and could change due to unforeseeable circumstances.
4. The shipping charges vary in accordance with the dimension, height, weight, and location of delivery of the orders. The users can view the levied shipping charges upon checkout.
5. Our delivery partners shall deliver the orders on best effort basis, however, in case they are unable to deliver the same, the orders shall be returned to the company's warehouse and the return or exchange option shall be given to the customers following the terms of the return and refund policy of the company, where the settlement can be mutually decided upon.